If your gateway loses its internet connection, an error notification will appear in the Enphase App, showing a Gateway Not Reporting alert.
Why should you reconnect your gateway to the internet
Your gateway needs an internet connection to:
Ensure accurate, up-to-date energy monitoring in the Enphase App
Receive real-time notifications about new features, system updates, and potential issues
Download important updates that keep your Enphase Energy System running efficiently
Allow your installer and Enphase Support to troubleshoot issues remotely, reducing downtime and the need for on-site visits
Identify your gateway type
To reconnect your gateway to the internet, start by identifying the type of gateway you have. It is usually installed in one of the following locations:
Near your home’s main service panel
Near the utility meter
Look at the images below to determine which gateway type you have. Select your gateway type to see specific reconnection steps.