Your Solar System is Fully Covered by Multiple Warranties
If something in your solar system stops working, you're not on your own. PlugPV systems include several layers of protection covering the installation, the equipment, and long-term performance.
Here's how it works and what to do next:
Contact PlugPV
If you suspect a part is malfunctioning, reach out to our Service Team:
Email: [email protected]
Phone: (518) 948-5316
Chat: help.plugpv.com
We'll review your monitoring data, schedule a Technician if needed, and determine whether the issue is covered under warranty.
Every Residential System Includes These Warranties
10-Year Limited Warranty on Parts & Labor on Installation
5-Year Roof Limited Warranty
25-Year Manufacturer's Linear Warranty on Solar Module Performance
25-Year Manufacturer's Warranty on Inverter(s)
What Happens During a Warranty Claim?
Our team:
Reviews your system via monitoring
Performs diagnostics
Identifies whether the issue is related to equipment, installation, or external causes
Files manufacturer claims when necessary
Schedules on-site service to repair or replace the component
When to Reach Out Immediately
Contact us if you notice:
Zero production on monitoring
A specific panel or inverter offline
Error codes or alerts in monitoring apps
Sudden drops in system output
The sooner we know, the faster we can fix it.